Shipping policy

Where we ship

We ship to the USA and Canada.

Shipping cost

Order total USA Canada
Under $59 $7.95 $9.95
$59 or more Free Free

All prices are in US dollars.

Delivery time

  • Processing: we prepare and ship your order in 1–3 business days.
  • Delivery: most orders arrive 7–14 days after they ship.
  • Busy holiday periods and weather can add a few days.
  • Christmas 2026: order by December 8 for delivery before Christmas.

Where your order ships from

Our organizers are made and packed by our partner warehouses in China. We check and combine your items before they ship. Sometimes a large order arrives in more than one parcel. You do not pay extra for this.

Duties and taxes

Import duties for the USA and Canada are included in our prices. You do not pay duties or customs fees when your parcel arrives.

Tracking

When your order ships, we email you a tracking number. Tracking can take 2–4 days to show updates.

Address problems

Please check your address before you pay. If you see a mistake, email us at 9maxshop27@gmail.com right away. We can fix the address only before the order ships.

Late, lost or damaged parcels

If your parcel is late, lost or damaged, see our Refund policy. We send a free replacement or a full refund.

Contact

Email: 9maxshop27@gmail.com

We reply within 1–2 business days.