Refund policy

Our promise

We want every 9MaX organizer to work well in your home. If something is wrong, tell us. We will make it right.

You have 30 days from delivery to ask for a return, a replacement or a refund.

1. Damaged, broken or wrong item

This is our mistake, so you pay nothing.

  1. Email us at 9maxshop27@gmail.com within 30 days of delivery.
  2. Include your order number and a clear photo of the problem.
  3. We send a free replacement or a full refund. You choose.

You do not need to send the item back.

2. Changed your mind

You can return an item if all of these are true:

  • You ask within 30 days of delivery.
  • The item is unused and clean.
  • The item is in its original packaging.

How it works:

  1. Email us at 9maxshop27@gmail.com with your order number. Do not send the item before we reply.
  2. We send you the return address and instructions.
  3. You pay the return shipping cost. Our warehouse may be outside your country, so we tell you the address before you ship.
  4. When we receive the item, we refund the item price.

Original shipping fees are not refunded.

3. Items we cannot take back (unless they arrive damaged or wrong)

  • Single-use items that were opened or used, such as moisture absorber bags and adhesive labels.
  • Items that touched food, if the seal or packaging was opened. Examples: silicone food bags and food containers.
  • Gift cards.

4. Parcel late or lost

  • Most orders arrive in 7–14 days to the USA and Canada.
  • If your order has not arrived 30 days after it shipped, email us. We send a free replacement or a full refund.
  • If tracking shows "delivered" but you cannot find the parcel, check with neighbors and your local post office first. Then email us, and we will help.

5. Cancel an order

  • You can cancel for a full refund before your order ships.
  • Email us as soon as possible. Orders usually ship within 1–3 business days.

6. Refund timing

  • We send the refund to your original payment method.
  • We send it within 5 business days after we approve it.
  • Your bank can take 5–10 more business days to show it.

7. Duties and taxes

  • Prices to the USA and Canada include import duties.
  • We refund these amounts as part of the item price.

8. Contact

Email: 9maxshop27@gmail.com

We reply within 1–2 business days.